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Help & Support

We're here to help you every step of the way. Find answers, get support, and learn how to make the most of your shopping experience.

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Customer Support

Quick Help Topics

Find instant solutions to the most common questions

Account Management

Learn how to create, manage, and update your account settings

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Checkout Process

Step-by-step guide to completing your purchase safely

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Troubleshooting

Fix common issues with orders, payments, and website problems

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Account Management Guide

1
Creating Your Account

Sign up for a free account to unlock exclusive benefits:

  • Faster checkout
  • Order tracking
  • Wishlist and favorites
  • Exclusive offers
Create Account
2
Managing Personal Information

Keep your account information up to date:

Profile Settings:
  • Update name and email
  • Change password
  • Set communication preferences
Address Book:
  • Add multiple addresses
  • Set default shipping address
  • Manage billing addresses
3
Account Security

Protect your account with these security features:

Security Tips: Use a strong password, enable two-factor authentication, and never share your login credentials.

Checkout Process Guide

1
Adding Items to Cart

Select your desired products and add them to your shopping cart:

  • Choose size, color, and quantity
  • Review product details and prices
  • Save items for later or add to wishlist
2
Shipping Information

Provide accurate shipping details:

Required Information:
  • Full name
  • Complete address
  • Phone number
  • Email address
Shipping Options:
  • Standard delivery (5-7 days)
  • Express shipping (2-3 days)
  • Same-day delivery (select areas)
3
Payment Methods

We accept various secure payment options:

Credit Cards

Visa, Mastercard, Amex

UPI/Wallets

PhonePe, GPay, Paytm

Net Banking

All major banks

COD

Cash on Delivery

Common Issues & Solutions

Payment Issues

Solutions:
  • Check your card details and expiry date
  • Ensure sufficient balance/credit limit
  • Try a different payment method
  • Contact your bank if the issue persists

Don't worry! Double charges are usually temporary holds that get automatically released within 3-5 business days. If the charge doesn't reverse, contact our support team with your transaction details.
Order Issues

Check these places:
  • Your email for order confirmation
  • Spam/junk folder
  • Your account's order history
  • Different email address if you have multiple

Order status updates may take 24-48 hours. If your order status hasn't updated for more than 48 hours, please contact our support team with your order number.
Website Issues

Try these steps:
  1. Refresh the page (Ctrl+F5)
  2. Clear your browser cache and cookies
  3. Try a different browser
  4. Check your internet connection
  5. Disable browser extensions temporarily
Login Problems

  1. Go to the login page
  2. Click "Forgot Password?"
  3. Enter your registered email
  4. Check your email for reset link
  5. Create a new password
Reset Password

Contact Our Support Team

Still need help? Our friendly support team is available 24/7

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