Return & Refund Policy
Shop with confidence! We offer hassle-free returns and quick refunds to ensure your complete satisfaction with every purchase.
Return Policy Overview
30-Day Window
Return items within 30 days of delivery for a full refund
Free Return Shipping
We provide prepaid return labels for most items
Quick Refunds
Refunds processed within 3-5 business days
Quality Guarantee
100% satisfaction guarantee on all purchases
What Can Be Returned?
Returnable Items
- Items with original tags and packaging
- Unused and unworn products
- Items returned within 30 days
- Products in original condition
- Items with proof of purchase
- Defective or damaged items
- Wrong size or color received
Non-Returnable Items
- Intimate apparel and underwear
- Personalized or customized items
- Items marked as "Final Sale"
- Used or worn items
- Items without tags or packaging
- Cosmetics and beauty products
- Gift cards and digital products
How to Return Your Items
Initiate Return
Log into your account and go to "My Orders" to start the return process. Select the items you want to return and specify the reason.
Print Return Label
We'll email you a prepaid return shipping label. Print it out and attach it to your package. No need to pay for return shipping!
Pack Your Items
Pack items securely in the original packaging if possible. Include the return form and any accessories that came with the product.
Ship Your Return
Drop off your package at any authorized shipping location or schedule a pickup. You'll receive a tracking number to monitor your return.
Inspection Process
Once we receive your return, our quality team will inspect the items within 2-3 business days to ensure they meet return criteria.
Refund Processed
After approval, your refund will be processed back to your original payment method within 3-5 business days. You'll receive confirmation.
Refund Policy & Timeline
Refund Processing Timeline
Return Initiated
Customer starts return process online
Day 1Item Shipped Back
Package shipped using our prepaid label
Day 2-3Package Received
Return arrives at our processing center
Day 5-7Quality Inspection
Items inspected for return eligibility
Day 8-10Refund Approved
Refund processed to original payment method
Day 10-12Money in Account
Refund appears in customer's account
Day 12-15Payment Methods
Credit/Debit Cards
3-5 business days to appear on statement
UPI/Digital Wallets
1-3 business days to reflect balance
Net Banking
3-7 business days depending on bank
Exchange Option
Want a different size or color? Choose exchange instead of return for faster processing.
- Same product, different variant
- No additional shipping cost
- Faster than return + new order
Special Circumstances
Damaged or Defective Items
Received a damaged or defective product? We'll make it right immediately.
What to do:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item
- We'll arrange immediate replacement or refund
- No need to return damaged items in many cases
Our Promise
Damaged or defective items are eligible for immediate refund or replacement, even beyond our standard return window.
Wrong Item Received
We occasionally make mistakes. If you received the wrong item, we'll fix it fast.
Our process:
- Contact customer service immediately
- We'll send the correct item right away
- Prepaid return label for wrong item
- No charges for our mistake
Priority Handling
Wrong item shipments are processed with highest priority. Correct items typically ship within 24 hours.
Gift Returns
Returning a gift? No problem! We make gift returns simple and discrete.
Gift return options:
- Store credit (no receipt needed)
- Exchange for different item
- Refund to gift-giver (with receipt)
- Gift receipt helps track original order
Sale Item Returns
Sale items follow the same return policy as regular-priced items.
Sale return policy:
- Same 30-day return window
- Full refund of amount paid
- Free return shipping included
- "Final Sale" items are excluded
Frequently Asked Questions
Need Help?
Our customer service team is here to help with any return questions.
Support Hours
Monday - Friday: 9 AM - 9 PM
Saturday: 10 AM - 6 PM
Sunday: 10 AM - 4 PM
+1 (555) 123-4999
